Privacy Policy

At Memorarto, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and store your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Who We Are

Memorarto is a UK-based creative business run by Craig Baxter, offering bespoke commissioned artwork and related services.

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2. What Information We Collect

We collect and process the following types of personal data:

• Contact details: name, email address, and postal address

• Commission information: your story, messages, and the images or materials you upload

• Payment details: we do not store payment data ourselves; all payments are securely processed via trusted third-party providers (e.g. Stripe, PayPal)

• Usage data: basic analytics data such as page views, referral sources, and device/browser type

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3. How We Use Your Information

We use your data to:

• Process and fulfil your order or commission

• Communicate with you about your project

• Send important updates (e.g. artwork proofs, shipping details)

• Request feedback or consent for marketing use (optional)

• Improve our website and services (analytics)

We do not use your data for automated decision-making or profiling.

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4. Lawful Basis for Processing

We rely on the following legal bases under the UK GDPR:

• Contractual necessity – to fulfil your commission and communicate with you

• Legitimate interests – to operate and improve our business

• Consent – for marketing use of your artwork or materials (only if you opt in)

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5. How We Store and Share Your Data

• Your data is stored securely and accessed only by Craig or trusted service providers (e.g. secure cloud storage, print partners)

• We never sell or trade your information

• We may share necessary information with service providers (e.g. print fulfilment, shipping, or email services) solely for the purpose of fulfilling your commission

• We retain your data only as long as necessary to complete your order or comply with legal requirements

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6. Your Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate information

• Request deletion of your data (unless legally required to retain it)

• Withdraw consent at any time (e.g. for marketing permissions)

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, just contact us using the details below.

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7. Cookies

Our website may use cookies for basic functionality and analytics. You can manage your cookie preferences through your browser settings.

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8. Contact Us

If you have questions about this policy or how your data is handled, please contact Craig Baxter via the contact form below.
www.memorarto.com